Since your arrival

0

packaging has been washed by ETERNITY Systems

Privacy Policy

Update date: September 16, 2022

This Privacy Policy represents the commitments of ETERNITY-SYSTEMS on the date of its publication.
ETERNITY-SYSTEMS may make changes to it.

These will be published on this page, which we invite you to consult regularly.

PURPOSE AND SCOPE

The purpose of this privacy policy is to explain to you how we collect and process your personal data.

It applies:

  • not only to the data processing carried out when visiting the website consult-il.fr;
  • but also to the data processing that we are required to carry out when carrying out our operational activities.

WHO IS RESPONSIBLE FOR THE PROCESSING?

The data controller is the body that determines why and how your personal data is collected and used.

The controller is the company ORCA SYSTEMES SAS (hereinafter defined as « ETERNITY SYSTEMS »), registered with the RCS of Perpignan under number 398 354 217 00018, whose head office is located Avenue de Bruxelles – BP35117 – 66031 PERPIGNAN CEDEX.

ON WHAT OCCASION ARE MY PERSONAL DATA LIKELY TO BE COLLECTED?

When visiting our website

  • When submitting a contact/enquiry form
  • Through the use of cookies, web beacons and other technologies, collecting internet browsing data. To find out more, please consult the section dedicated to Cookies

As part of our prospecting and communication operations

  • During your interactions with the pages we run on social media
  • During your participation in trade fairs, events, or promotional actions carried out by ETERNITY-SYSTEMS

WHY ETERNITY-SYSTEMS COLLECT MY PERSONAL DATA?

Security of our website

We collect certain browsing data to allow us to ensure the security of our services and to detect, avoid or trace any malicious attempt or computer intrusion or any violation of the terms of use of our Services.

Statistical analysis and performance of our website

We may use data that does not directly identify you (technical identifiers or socio-demographic data) to analyze our website activity, get to know our customers better and improve the services we offer.

For example, we may carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.

For more information and to manage your cookies, see the “Cookies” paragraph below.

Business relationship management

Perform operations relating to customer management concerning

  • the contracts ; the orders ; the deliveries ; the bills ; accounting and in particular the management of customer accounts;
  • monitoring customer relations such as conducting satisfaction surveys, managing complaints and after-sales service;
  • The management of surveys and tests on products, services or content.
  • Managing people's opinions on products, services or content

Perform prospecting operations:

  • the management of technical prospecting operations, including the collection of information via the forms on the website www.consult-il.fr (see details below); the selection of people to carry out loyalty and prospecting actions , survey and promotion.
    carrying out solicitation operations;
  • The organization of contests, lotteries or any promotional operation;
  • Development of trade statistics;
  • The management of requests for the right of access, rectification and opposition;

Recruitment of our employees

We are required to collect CVs and cover letters sent to us by recruitment candidates.

WHAT KINDS OF INFORMATION ARE COLLECTED?

On Internet users visiting our website

  • Browsing data (get more information by consulting the section dedicated to cookies)
  • If you fill out a contact form, you are considered a "prospect" (see below).

On leads

  • Contact information (such as name, address, email address, and phone number)
  • Needs assessment information (such as type of organization, industry, operational needs, planned benefits)

About customers

  • Contact information (such as name, address, email address, and phone number)
  • Data relating to the monitoring of the commercial relationship (such as the services or subscriptions taken out, quantity, amount, frequency, history of purchases and services, correspondence with the customer and after-sales service, exchanges and comments from customers and prospects, terms of payment and means of payment, discounts granted, receipts, balances and unpaid).
  • The information necessary for planning and carrying out the services entrusted.

About the candidates

  • Contact information (such as name, address, email address, and phone number)
  • Information present on the CV (such as professional background, diplomas obtained, skills, etc.)
  • Additional information and assessments resulting from interviews with the candidate

ON WHAT LEGAL BASIS IS MY INFORMATION COLLECTED?

The processing of your personal data is justified by different grounds (legal basis) depending on the use we make of the personal data.

Here are the legal bases that we apply to our main processing operations:

The legitimate interest

When we can justify an interest in processing your data which is justified, balanced and does not infringe your privacy. Barring exceptions, you can at any time object to processing based on legitimate interest by notifying us.

This legal basis applies in particular:

  • the management of prospecting operations (non-customer prospects), ETERNITY-SYSTEMS with a legitimate business interest
  • cookies called “necessary for the service”
  • depending on the case, to so-called “analysis” cookies

The consent

When you agree to the processing of your personal data through express consent (checkbox, click, etc.) that you can withdraw at any time.

This legal basis applies:

  • to our newsletter and other communication activities.
  • so-called “functional” cookies
  • depending on the case, to so-called “analysis” cookies

The execution of a contract

When the processing of personal data is necessary for the performance of a contract (or pre-contractual measures) in which you have taken part.

This legal basis applies:

  • to customer relationship management
  • management of the training organization activity.

law enforcement

When the processing of your personal data is made compulsory by law.

This legal basis applies in particular to the data used for our accounting.

HOW LONG IS MY INFORMATION RETAINED?

We keep your personal data for a period of time appropriate to the purpose for which we collected it, without however exceeding the maximum retention periods that may be provided for by applicable laws and regulations in this area.

PURPOSETHE DURATION OF THE CONVERSATIONOBSERVATION
Lead management3 years from the last contact from the prospectYou can notify us of your opposition at any time
Customer Management5 years from the end of the contractual relationshipYou can exercise your right of access at any time
Recruitment operations24 monthsYou can notify us of your opposition at any time
Cookie policy13 months maximum (details in the section dedicated to cookies)You can configure the cookies you want to accept/refuse at any time.

WHO ARE THE RECIPIENTS OF MY DATA?

People in charge of customer relations

Data relating to prospects and customers are directly processed by ETERNITY-SYSTEMS internally.

Certain information related to customer accounting will be made accessible to our Chartered Accountant.

Our suppliers, in the context of maintenance and/or hosting operations

ETERNITY-SYSTEMS uses digital tools as part of carrying out its activities (internal management and operational management).

The suppliers of these digital tools are required to carry out maintenance and/or hosting operations.

ETERNITY-SYSTEMS uses suppliers with sufficient guarantees in terms of personal data protection.

People in charge of recruitment operations

Candidate data is processed directly by ETERNITY-SYSTEMS internally. Certain recruitment campaigns can nevertheless be carried out with the help of specialized service providers.

ARE THERE COOKIES DEPOSITED ON MY COMPUTER?

What is a Cookie ?

A cookie is a small block of data sent to your internet browser and stored on the hard drive of your terminal (computer, tablet, smartphone) for the period of validity of said cookie.

There are different types of cookies, for example:

  • “Necessary” cookies(or technical), essential for the proper functioning of the site (display in one language, choice related to the acceptance/refusal of other cookies, etc.). The deposit of this type of cookie is not subject to your consent and is in the legitimate interest of the website editor.
  • So-called “traffic analysis” cookies, which produce anonymous statistics (location of visitors, hours and durations of visits to the website, etc.). Depending on the case, the deposit of this type of cookie may be subject to your consent or fall within the legitimate interest of the website editor.
  • “Functional” cookies, allowing, for example, easier interaction with social networks. The deposit of this type of cookie is subject to your consent.
  • So-called “advertising” cookieswhich will identify you and your preferences based on your behavior on the internet in order to offer you targeted advertising. The deposit of this type of cookie is subject to your consent.

These cookies may be placed directly by the website server (example: technical cookies) or by “third party” servers authorized by the website manager (example: so-called “advertising” cookies).

The deposit of cookies is subject to compliance with rules, in particular:

  • Article 82 of the amended Data Protection Act of January 6, 1978;
  • the GDPR (2016/679) of April 27, 2016 and in particular article 7 relating to the procedures for obtaining consent;
  • the CNIL guidelines and recommendations of September 17, 2020;

Which cookies are likely to be placed when visiting this website?

The list of cookies deposited or likely to be deposited is presented on the cookie management module of the website.

How do I express my choices about cookies?

You have several options for deleting and managing cookies:

To find out more about how to configure your browser software, we invite you to consult the website of the National Commission for Computing and Liberties: Cookies: the tools to control them | CNIL.

How to obtain more information about third-party cookies?

If you have accepted third-party cookies, the cookie(s) placed on your device depends on an external processing manager who is likely to process personal data about you.

The sharing of information with this third party by means of cookies and other tracers is your free choice and your responsibility. You are invited to visit the dedicated pages of these third parties to obtain information on how the latter uses cookies and other tracers. These pages are accessible from the cookie settings module of our website.

ARE MY DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

ETERNITY-SYSTEMS does not carry out any transfer of data outside the European Union, with the exception of those carried out by the owners of the social networks on which we animate a page as a company:

  • Facebook
  • LinkedIn
  • Twitter

ETERNITY-SYSTEMS ensures that these companies announce sufficient guarantees, in particular an adequate level of protection of personal data.

WHAT COMMITMENTS TAKES ETERNITY-SECURITY SYSTEMS?

We implement appropriate technical and organizational measures to guarantee a level of security of your personal data adapted to the risks to which they are exposed.

In particular, ETERNITY-SYSTEMS has implemented data backup and encryption measures on all its digital media.

ETERNITY-SYSTEMS APPOINTED A DPO?

The appointment of a Data Protection Officer (DPO) is only required in the cases referred to in Article 37 of the GDPR.

The processing activities implemented by ETERNITY-SYSTEMS do not fall within the cases referred to.

Consequently, ETERNITY-SYSTEMS has not appointed a Personal Data Protection Officer (DPO).

WHAT ARE MY RIGHTS ON MY DATA?

BE WELL INFORMED

First of all, you have the right to be informed in a sufficiently clear and didactic manner concerning the processing of personal data implemented by ETERNITY-SYSTEMS.

We are actively working on the continuous improvement of our information methods. If you feel that you are not sufficiently informed or have any suggestions for improvement, please let us know by email: contact@eternity-SYSTEMSs.com

EXERCISE YOUR RIGHTS

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data "post mortem".

To do this, you can contact ETERNITY-SYSTEMS:

In order to allow us to respond quickly, please provide us with your surname, first name, e-mail, address and, if applicable, your customer reference.

Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the response should be sent. A response will then be sent to you within 1 month of receipt of the request.

SUBMIT A COMPLAINT

If you believe that your rights have not been respected, you also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website. www.cnil.fr.